Enjoy free delivery on orders of $30 or more
Enjoy free delivery on orders of $30 or more. Now serving you in Beirut & Lower Metn! WhatsApp us to book in other areas, we're expanding soon
done. On-demand, on point
done. On-demand, on point
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PoliciesLast updated February 2026

The agreement, in full.

The agreement between you and done.

By accessing or using our website, platform, or services, you agree to these Terms & Conditions. Please read them carefully.

Our services

We provide on-demand self-care services delivered by trained professionals who are employees of our company. Services may include, but are not limited to, beauty, wellness, and personal care services offered through our platform.

Eligibility

To book services, you must be at least 18 years old or have the consent of a parent or legal guardian. By using our services, you confirm that all information provided is accurate and complete.

Booking and appointments

All bookings are subject to availability. Once a booking is confirmed, both the customer and our professional are expected to honor the appointment. We reserve the right to reschedule or cancel appointments due to operational, safety, or unforeseen circumstances.

Pricing and payments

All prices are displayed at the time of booking and may vary based on the service, location, or duration. Payments must be made through approved payment methods on our platform. We reserve the right to update pricing, promotions, or service offerings at any time.

Canceling, rescheduling and no-shows

Our cancellation and rescheduling policies apply to all bookings. Late cancellations or no-shows may result in fees or account restrictions. Repeated misuse of the booking system may lead to suspension of services.

Read the cancellation policy

Professional standards and service conditions

All services are delivered by trained professionals following hygiene, safety, and quality standards. Customers agree to provide a clean, safe, and appropriate environment for the service. Our professionals may refuse or stop a service if conditions are unsafe, inappropriate, or outside the scope of the booked service.

Personal responsibility and assumption of risk

Our services are intended for general self-care and wellness purposes only. Results may vary from person to person. By booking and receiving services, customers acknowledge and agree that:

  • Services are undertaken entirely at the customer's own risk
  • Certain services may involve products, techniques, or physical contact that could result in reactions, discomfort, or unforeseen outcomes
  • Customers are responsible for disclosing all relevant medical conditions, allergies, sensitivities, injuries, or concerns prior to the service
  • We are not responsible for any outcomes resulting from the services provided, including reactions, dissatisfaction, or other results

User conduct

All users must follow our Community Code. Any harassment, discrimination, inappropriate behavior, or violation of personal boundaries toward our employees will not be tolerated and may result in immediate service termination and account suspension.

Read the community guidelines

Liability limitation

While we take reasonable measures to ensure high standards of care, hygiene, and professionalism, to the fullest extent permitted by applicable Lebanese law:

  • We disclaim liability for any indirect, incidental, or consequential damages
  • Our total liability, if any, shall be limited to the amount paid for the specific service booked
  • Nothing in these Terms limits liability that cannot be excluded under applicable law

Intellectual property

All content on our website and platform, including text, images, branding, logos, and design, is owned by us and may not be used, copied, or reproduced without prior written consent.

Privacy and data protection

Your use of our platform is subject to our Privacy Policy. We are committed to handling personal data responsibly and in accordance with applicable Lebanese laws and regulations.

Read the privacy policy

Account termination

We reserve the right to suspend or terminate access to our services if these Terms & Conditions, our Community Code, or applicable laws are violated.

Change of terms

We may update these Terms & Conditions from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

Governing law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of Lebanon.

Last updated February 2026. Questions about this page can go to our support channels, and we answer fastest on WhatsApp.