Cancellation Policy
We value flexibility and mutual respect
We understand that plans can change. To help us provide the best experience for everyone, we kindly ask that appointments be canceled at least 3 hours before the scheduled time.
3-Hour Notice Required
Please notify us at least 3 hours in advance if you need to cancel or reschedule your appointment. This allows us to manage our team's schedule more efficiently.
How to Cancel
Appointments can be canceled or rescheduled by contacting us via WhatsApp. Our team is here to help you find a better time that works for you.
No-Shows & Repeated Cancellations
While we do not charge cancellation fees, repeated last-minute cancellations or no-shows may affect your ability to book future appointments.
Thank you for your understanding and cooperation. Your courtesy helps us take care of our professionals and our community.
Arrival & Waiting Time
If our professional arrives and the client is unavailable or unreachable, we can wait for up to 10 minutes at the location. After that, the appointment will be considered a no-show.
💡 Pro tip: To avoid this, please make sure you are accessible by phone or inform us if you might be running late at least an hour ahead.
Best Practices for Smooth Bookings
- 1
Book your appointment when you're reasonably sure you can make it
- 2
Set a reminder 4-5 hours before your appointment
- 3
Save our WhatsApp contact for quick rescheduling if needed
- 4
Ensure your phone is accessible on the day of your appointment
Need to Cancel or Reschedule?
Contact us via WhatsApp as soon as possible. We're here to help you find a better time that works.