Community Guidelines
Last updated: February 2026
We are committed to building a community where everyone feels comfortable, respected, and taken care of. Any concerns should be reported and will be handled seriously and confidentially.
For Our Working Professionals
Professional Conduct
Treat every customer with respect and courtesy. Communication must always be polite, clear, and professional. Disrespectful language, inappropriate behavior, or crossed boundaries are not acceptable.
Punctuality and Preparation
Arrive on time and fully prepared. Bring all required tools and products and deliver the service exactly as booked.
Hygiene and Safety
Maintain strict hygiene and sanitation standards. Use clean tools, safe products, and follow all health and safety regulations. Services should not proceed if conditions are unsafe.
Personal Boundaries
Keep all interactions professional. Inappropriate conversations, comments, or physical contact are not permitted.
Privacy and Confidentiality
Respect customer privacy at all times. Do not photograph, record, or share any content without clear consent. Keep all personal information confidential.
For Our Valued Customers
Respectful Behavior
Treat our professionals with kindness and respect. Harassment, discrimination, or inappropriate behavior will not be tolerated.
Suitable Environment
Ensure the service location is clean, safe, accessible, and appropriate for professional beauty services.
Appropriate Requests
Book services accurately and make requests only within the scope of our services. Requests outside the booked service are not permitted.
Time and Communication
Be available at the scheduled appointment time. Communicate changes in advance and follow cancellation and rescheduling policies.
Zero Tolerance
Unsafe, inappropriate, or disrespectful behavior may result in service refusal, account suspension, or permanent removal.
Questions or Concerns?
If you have any questions about our Community Guidelines or need to report a concern, please reach out through our official support channels.